Frequently Asked Questions
Everything you need to know about your Matteau experience.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the garments are in original condition with tags and hygiene seals attached.
How long does international shipping take?
International orders are typically processed within 24 hours and delivered via express courier within 3 to 7 business days, depending on your location.
Where are Matteau garments produced?
We are committed to transparency and local manufacturing; the majority of our collection is proudly made in Australia to ensure the highest quality and ethical standards.
How do I determine my correct size?
Each product page features a detailed size guide. Our sizing is generally true to size, but we recommend checking specific measurements for our swimwear and structured shirting.
Can I cancel or modify my order after it has been placed?
As we strive to ship orders as quickly as possible, we can only make changes or cancellations if the order has not yet been processed by our warehouse. Please contact customer service immediately.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.